Frequently Asked Questions

How does LocalReelz pricing work?

LocalReelz uses a credit-based system. Each video generation costs a certain number of credits depending on the features you use (voiceover, video length, etc.). You can purchase credit packages that fit your needs, and credits never expire. We offer flexible packages for single locations, multi-location businesses, and franchise operations.

How accurate are the videos?

LocalReelz is built on an accuracy-first philosophy. Every video is grounded in real business data and your actual photos. Our AI:

• Only uses facts from information you provide about your business
• Never generates fake products, services, or misleading imagery
• Intelligently categorizes your photos to match script content
• Verifies all claims against your business features before including them

You have full control over the business information input to ensure accuracy.

Do you use my actual business photos?

Yes! LocalReelz uses the photos you upload—storefront, interior, products, services, team members, or any other images that represent your business. Our AI intelligently categorizes them (products, ambiance, workspace, etc.) and uses them to create your video. All photos remain your property and are used solely to generate your videos.

How long does it take to generate a video?

Most videos are ready in 3-5 minutes. The process includes analyzing your business information, categorizing photos, generating a script, creating a voiceover, and composing the final video. You'll receive a notification when your video is ready to download.

What video formats do you support?

All LocalReelz videos are optimized for vertical social media platforms including Instagram Reels, TikTok, and YouTube Shorts. Videos are rendered in 9:16 aspect ratio at 1080x1920 resolution, perfect for mobile viewing and maximum engagement.

Can I customize the videos?

Yes! You can customize several aspects of your videos including:

• Upload your own business photos
• Choose whether to include voiceover narration
• Add your contact information and call-to-action
• Include or exclude specific business details (hours, pricing, etc.)
• Select from different voiceover styles

What types of businesses does LocalReelz work for?

LocalReelz works for virtually any local business including:

• Food & Beverage: Restaurants, cafes, bakeries, food trucks, bars
• Retail: Boutiques, shops, specialty stores, pop-ups
• Health & Beauty: Salons, spas, barbershops, nail studios, wellness centers
• Fitness: Gyms, yoga studios, personal training, martial arts
• Automotive: Auto repair, detailing, car washes, dealerships
• Professional Services: Law offices, accounting firms, consulting
• Home Services: Contractors, landscaping, cleaning services
• And many more!

If you have photos of your business, LocalReelz can create videos for you.

Do I own the videos I create?

Yes! You have full commercial rights to use, share, and distribute any videos you create with LocalReelz. Post them on social media, send them to customers, use them in paid advertising, embed on your website—they're yours to use however you need.

What's your refund policy?

We stand behind the quality of our videos. If you're not satisfied with a video due to technical issues or inaccuracies caused by our system, we'll refund the credits used or regenerate the video at no additional cost. Credits are non-refundable for videos that meet our quality standards but don't match your creative preferences.

Can I use LocalReelz for multiple locations?

Absolutely! LocalReelz is perfect for businesses with multiple locations or franchise operations. You can create unique videos for each location using location-specific photos and information. Our Agency and Enterprise plans include team seat sharing and volume discounts for multi-location businesses.

Is there a limit to how many videos I can create?

There's no limit! Create as many videos as you have credits for. Purchase additional credit packages anytime you need them. We also offer enterprise plans for franchise operations and marketing agencies with high-volume needs.

How do I get support?

We offer support through our contact form. Most inquiries are answered within 24 hours during business days. For urgent issues, enterprise customers have access to priority support channels.

Do you offer team or franchise plans?

Yes! We offer special pricing for multi-location businesses and franchises. Contact our sales team to discuss volume pricing, shared credit pools, and white-label options.

Do you offer API access?

Yes! We offer API access for enterprise customers and developers who want to integrate LocalReelz video generation into their own platforms, marketing automation tools, or workflows. Our API allows you to programmatically create videos, manage credits, and access all LocalReelz features. Contact our sales team to discuss API access, documentation, and pricing for your use case.

Can I create videos for seasonal promotions or events?

Absolutely! LocalReelz is perfect for creating videos for:

• Holiday promotions and seasonal sales
• New product or menu launches
• Special events or grand openings
• Limited-time offers
• Behind-the-scenes content
• Customer testimonials or showcases

Create as many videos as you need to keep your social media fresh and engaging.

What areas do you support?

LocalReelz works for local businesses anywhere in the world. As long as you can upload photos of your business and provide basic information, you can create videos with LocalReelz.

Can marketing agencies use LocalReelz for their clients?

Yes! Marketing agencies and social media managers love LocalReelz for creating client content at scale. Our Agency and Enterprise plans include features specifically designed for agencies including:

• Team seat sharing for multiple account managers
• Volume discounts for high-volume content creation
• White-label options to maintain your agency branding
• API access for workflow integration

Contact our sales team to discuss agency pricing and features.